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Head Cover Arrived Damage and Replacement Issues with Odyssey
August 27, 2018
I purchased this putter thru Rock Bottom Golf and apparently it had to be processed and fulfilled directly by Odyssey Golf. When the putter arrived, I found the head cover damaged (most likely during shipping). I called Odyssey to ask for a replacement cover and they indicated they would be sending it within a couple weeks. That didn't happen and when I called them back they had no record of me calling to ask for a replacement. Needless to say, I wasn't happy and it further delayed me getting a replacement cover. I'm now awaiting delivery after the second contact. I'm not likely to order via Rock Bottom and Odyssey again given this experience.
Merchant Response:Thank you for the feedback! The customer service crew has been notified of your issue and will be reaching out to help. I am sorry for the inconvenience.
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